Business Services

To transform the experience you need to change behaviour

We offer range of services

Customer Experience Strategy

Metrics Design

Customer Experience Emotion Metrics

Customer Experience Design

Digital Transformation Strategy

Behavioural and Technology

 

Virtual Expert Campus

We facilitate a virtual campus of practitioners, experts, academics, and service organisations who you hire by the minute or the year. We can manage projects or simply provide contact information. The Foundation can help you find the right experts.

 

Expert Advice

We can help you put an expert panel together to design a change, answer a question, or review an experience. We can help you provide complete a project, define a scope or simply recommend appropriate experts.

We can arrange peer reviews and other expert services.

Expert Identification

We can help you identify the foremost authorities to meet your project needs and your budget constraints

 

All experts are verified by the Foundation through its worldwide network 

 

Virtual Campus Services are provided via partners. CXFO operates as a foundation and is funded by sponsors and contributions.

The key terms of CX and CJM and the definition of important principals

Auditing

Identifying stakeholders is now the easy part. Getting them to engage and to be part of the development of your CJM is a critical success factor

Workshops

Building a storyboard is a vital part of any CJM because of its role in connecting experience and process

Customer Journey Mapping

Defining Customer Persona and how to create personas for emotional states

Customer Personas

The key principles of Value are broken down into 5 key groups which are at the heart of every emotional decision we make

Understanding value

Professional 

Opinions

Expert Advice

We can help you put an expert panel together to design a change, answer a question, or review an experience. We can help you provide complete a project, define a scope or simply recommend appropriate experts.

We can arrange peer reviews and other expert services.

What are the key tools you use in mapping your customer experience

Mapping Tools

How to measure and manage customer emotions

Customer Emotion

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