Morris PentelMar 17, 20212 min2019 - The Year of Conversation AnalysisConversation is the richest source of live customer intelligence available to organisations. What you say to customers and what they say...
Morris PentelMar 17, 20214 minThe myth of the CX single metric - Playing roulette with your customer relationshipsToday I want to talk about the myth of the single metric. It is one of the most damaging forms of bad practice today. As with all my work...
Morris PentelMar 17, 20217 minIf Gig Economy V1 doesn't work so whats Gig2 going to look like?I had a very nice lunch last Wednesday. My hosts Concentrix Europe were organising a great round table and lunch at Covent Garden Hotel,...