Morris PentelMar 17, 20212 min2019 - The Year of Conversation AnalysisConversation is the richest source of live customer intelligence available to organisations. What you say to customers and what they say...
Morris PentelMar 17, 20211 minThe Joy of Work by Bruce DaisleyThe Joy of Work: 30 Ways to Fix Your Work Culture and Fall in Love with Your Job Again amazon.co.uk I had a note from Bruce about his...
Morris PentelMar 17, 20211 minVoC 2.0 - We look at BoC (Behaviour of Customer)7% of customer communication is through spoken words - I came across something interesting about the Voice of the Customer strategy that...
Morris PentelMar 17, 20213 minIsobel Rogers - new Chief Executive at Customer Experience FoundationIt's my honour to announce Isobel Rogers at my successor as CEO of CXFO.Org. Isobel has distinguished herself during the last few years...
Morris PentelMar 17, 20212 minThe London School of Customer ExperienceI am really pleased to announce that the London School of Customer Experience, Camden Lock, NW1 is now open for evening and day classes...
Morris PentelMar 17, 20214 minThe myth of the CX single metric - Playing roulette with your customer relationshipsToday I want to talk about the myth of the single metric. It is one of the most damaging forms of bad practice today. As with all my work...
Morris PentelMar 17, 20217 minIf Gig Economy V1 doesn't work so whats Gig2 going to look like?I had a very nice lunch last Wednesday. My hosts Concentrix Europe were organising a great round table and lunch at Covent Garden Hotel,...