Morris PentelMar 17, 20213 min"Talk" one of the most important books for Business, Marketing, Finance CX and Insight proHere is the best piece of free consultancy I would give anyone involved in Retail or call centres or digital or Omnichannel etc. and want...
Morris PentelMar 17, 20212 min2019 - The Year of Conversation AnalysisConversation is the richest source of live customer intelligence available to organisations. What you say to customers and what they say...
Morris PentelMar 17, 20213 minIsobel Rogers - new Chief Executive at Customer Experience FoundationIt's my honour to announce Isobel Rogers at my successor as CEO of CXFO.Org. Isobel has distinguished herself during the last few years...
Morris PentelMar 17, 20214 minThe myth of the CX single metric - Playing roulette with your customer relationshipsToday I want to talk about the myth of the single metric. It is one of the most damaging forms of bad practice today. As with all my work...
Morris PentelMar 17, 20217 minIf Gig Economy V1 doesn't work so whats Gig2 going to look like?I had a very nice lunch last Wednesday. My hosts Concentrix Europe were organising a great round table and lunch at Covent Garden Hotel,...