Mission Statement

The Customer Experience Foundation is a not for profit group that has been funded by the chairman board members and various sponsors. We provide access where appropriate to experts who may work together and we foster commercial projects like training and branches around the world and supporting where possible the sharing of best practice

Board and Senior Members

Here are just a few of the experts driving our network of members

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Isobel Rogers

Chief Executive

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Manuela Pifani

Board Member

Oisin Lunny

Special Advisor

Senior Leader in Digital Transformation, Global Business Strategy & Customer Experience

Oisin Lunny

Special Advisor

Customer Experience Foundation

A private foundation dedicated to best practice For information

Contact The Chairman

CXFO.Org PALLADIUM HOUSE, 1-4 ARGYLL STREET, LONDON, W1F 7LD

Email. info@cxfo.org

Business Science

Business Science

AI model of thought clusters

E-score Experience Management

E-score Experience Management

Experience Auditing, and changing outcomes A vital part of delivering experiences is managing emotions and being able to discuss them. Access to our core emotional affect structure to measure and change contact centre conversations.

Click to view PDF

Click to view PDF

Workshop and Experiences

Workshop and Experiences

How do turn events like this into digital experiences

What is 10

What is 10

The most available source of insight in the Contact Centre is conversation....we teach you how to analyse it

Training XIC

Training XIC

We offer a digital range of XIC (Experience Improvement Certification) Levels 1 - 4 for 2020 Have a look at our next course

Morris Pentel

Morris Pentel

the chairman

All published information on this website the property of Morris Pentel is subject to copyright in all territories and its unlicensed use will be challenged