We make you money or save you money or do both because we use science

Helping you to connect channels and technologies to improve experiences for customers, employees and other stakeholders

Workshops to meet the needs of your organisation and create better habits of continuous improvement 

Translating real science into measurable outcomes that change the bottom line using existing technology for global organisations


We engineer and audit experiences

Moments, minutes, months, experiences, relationships = Outcomes

Helping you learn about the real science of customer and employee metrics

Conversation Analysis and AI

Digital Transformation / Experience Design and Engineering/ Contact Centre/ Training/ Workshops

For more information  chat with us
Balanced Objects

Experiences 

Customer Employee

Patient Stakeholder

Omni Channel

Contact CentrE

Operations Management  

Auditing Channels Metrics

Training

Transformation Technology

Science

Behavioural Engineering & Economics,

Emotions Speech Sentiment Conversations,

Culture Habits & Digital Transformation,

AI/ML

Predictive Analytics

Services

Operational Management Advisory

Design Development Delivery

Metrics

Workshops Training Consulting

Morris Pentel

Experience Engineer, Consultant Designer Founder/Emeritus Chair of the

Customer Experience Foundation

IMG_8381.heic

One of the great pioneers of the customer and employee experience in the contact centre industry for nearly 4 decades.

 

From before the earliest days of cloud-based contact centres, through omnichannel and digital to the latest innovations in conversation and emotions auditing metrics/operational analysis he has worked for the world’s largest organisations changing millions of experiences for customers and employees.

 

Now working on the future of hybrid experience with the single question that has guided him in Contact Centre operation, auditing, design, and strategy 

 

What can we start to improve today?

 

Success! Message received.

You can contact  us

Please note; We only respond to real questions from people with real names we can verify from recognised email addresses. We  don't ask you to prove it with automated tools we will check

All published information on this website the property of Morris Pentel is subject to copyright in all territories and it's unlicensed use will challenged